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Service terms

These are the terms on page 2 of the agreement you sign with 2252997 Ontario Inc. ("the company"), published here so you can read them before you sign. "You" means the customer named on page 1.

  1. Season. Service runs from November 15, 2026 to April 15, 2027. Outside those dates the company will plow on request at your per-plow rate. This agreement ends on April 15, 2027 and doesn't renew on its own.
  2. When the company plows. The company plows once about 5 cm of new snow has built up, judged along the route; amounts vary from road to road. In a long storm the company plows during it and again when it stops, and each pass counts as one plow on the per-plow plan. Signed-up customers come first, in the most efficient route order; one-time call-ins come after. Overnight snow is usually cleared before the morning commute, but storms, road conditions and safety come first.
  3. Extra visits. Want a plow at less than 5 cm, or has wind drifted the laneway shut? Text the company at (289) 206-2011. An extra visit counts as one plow at your per-plow rate on either plan, and the company will confirm that before coming. Bank push-backs only with your OK.
  4. The township windrow. If the township plow blocks your entrance within 12 hours after the company's visit, text the company and it will come back to open it at no charge, once per storm.
  5. If the company is late or can't come. Storms, closed roads, breakdowns and illness can delay the route, so plow times aren't guaranteed. If the company is well behind or can't come, it will let you know, and it may send a qualified back-up operator; the company stays responsible for the work. If you have someone else plow in the meantime, that's at your own cost. A late or missed plow doesn't change the Season Plan price; per plow, you pay only for plows done. If a delay causes you a problem, tell the company; it will be fair and reasonable about putting it right.
  6. What's not included. Salting, sanding or any ice control; walkways, steps, decks and roofs; hauling snow away; and clearing around vehicles or things left in the laneway.
  7. Your part. Keep vehicles, trailers and other items out of the laneway when snow is due, and keep children and pets clear while the laneway is being plowed. Tell the company about anything hidden under the snow (septic lids, drains, culverts, lights, irrigation heads, rocks, buried wires) or added during the season, and leave the marker stakes in place. Make sure the company can get in: gate open or code shared.
  8. Normal wear. Plowing a country laneway has some normal effects that aren't damage: gravel pushed onto lawn edges, scuffed turf at the edges, snowbanks along the laneway, and ruts when the ground isn't frozen.
  9. If something is damaged. The company plows with reasonable care. Please tell the company about damage within 48 hours, with photos; if it was hidden under snow, within 7 days of it showing and by April 30, 2027. You and the company will look at it together. If the company's plowing caused it, the company will repair it or pay the reasonable repair cost. The company isn't responsible for hidden objects that weren't marked (listed on page 1 or staked) or for items left in the laneway.
  10. Ice and slips. The company doesn't salt, sand or treat ice, and doesn't check your property between plows. A plowed laneway isn't bare: packed snow, ice and refreezing are normal. You look after icy surfaces on your property and decide when they're safe to walk or drive on. Because ice control isn't part of this service, the company isn't responsible for slips, falls or vehicle damage caused by ice or packed snow, unless its own carelessness while plowing caused the harm.
  11. If someone is hurt. If anyone is hurt on your laneway, or you receive a written notice of a claim about snow or ice, tell the company right away and send it a copy; the company will do the same for you. Ontario's Occupiers' Liability Act gives an injured person 60 days to give that notice and requires you and the company each to pass it on to the other.
  12. Where snow goes. The company pushes snow to the places agreed at the walkthrough. It never pushes it onto the road, which Ontario's Highway Traffic Act prohibits, or onto a neighbour's property.
  13. Prices and HST. Prices are fixed for this season, with no fuel surcharges. 13% HST is added to every price; page 1 and each invoice show it.
  14. Payment. Per plow: the company emails an invoice on the 1st of each month for the month before; it's due within 15 days. Season Plan: half when this agreement is signed and half on January 15; paying in full at signing is welcome. Pay by e-Transfer to [email protected], or by card through the secure payment link on your invoice. If a payment is more than 15 days late, the company will text you first, then service may pause until it's paid. While it's paused, the laneway is yours to look after.
  15. Ending this agreement. Per plow: you or the company can end this agreement with 14 days' notice by text or email, and you pay for plows already done. Season Plan: it is one discounted price for the whole season, light winter or heavy, so the second half stays due if you end it early. If something changes for you, such as selling the property or a hardship, talk to the company; it will be fair and reasonable about it. The company can end either plan with 14 days' notice; if it does, it will refund the unused part of what you've paid for the Season Plan. Your rights under Ontario's Consumer Protection Act (page 3), including 10 days to change your mind, apply as well.
  16. Records and privacy. The company keeps a dated log of each visit and may take photos of your laneway before and after plowing. Your information is used only to plow, bill and reach you about your service. It isn't sold or shared, except with a back-up operator who needs it (no one else gets your gate code), the company's invoicing and card-payment services, its insurer or legal adviser if there's a claim, or where the law requires. Details are in the privacy note.
  17. The whole agreement. These three pages are the whole agreement between you and the company. Changes must be in writing; a text or email is fine. Ontario law applies.